Privacy Policy

Privacy policy @ William Tractor

When you visit, use, or make a purchase from william-tractor.com or otherwise interact with the storefront, William Tractor may collect, use, and disclose personal information as explained in this policy. By using the site, you acknowledge these practices. Please do not use the services if you disagree with this policy.

Information we collect

The information we collect depends on how you interact with the storefront and the services connected to it.

• Device information such as browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and site interactions
• Contact details such as name, email address, phone number, billing address, and delivery address
• Order information such as cart contents, product interest, purchase history, delivery details, support requests, and order communications
• Payment confirmation and transaction details; full payment-card details are handled by the payment provider rather than stored by William Tractor

Information provided directly by you

You may provide information when you place an order, request help, submit a return or damage report, or contact us about a product. You may choose not to provide requested information, but some store features, delivery services, or support responses may not be available without it.

How we use personal information

We use personal information to deliver goods and services, fulfill orders, process payments, arrange shipping, communicate about purchases and returns, provide customer support, and maintain transaction records.

• Operate, secure, troubleshoot, and improve the website
• Screen orders for fraud, misuse, or security risks
• Respond to questions and provide requested product or order assistance
• Comply with legal obligations and protect customers, William Tractor, and service providers

Retention

We retain information for as long as reasonably needed to provide services, maintain transaction records, resolve disputes, prevent fraud, and meet tax, accounting, warranty, and legal obligations. You may ask us to delete information, but we may retain records where law permits or requires it.

Cookies and do not track

The site and its providers may use necessary, preference, performance, and analytics cookies or similar technologies to remember activity, protect sessions, understand site usage, and improve the services. Browser settings can restrict cookies, but some checkout, cart, security, or session features may not work correctly without them.

There is no consistent industry standard for responding to Do Not Track signals, so William Tractor does not currently alter its practices solely because a browser sends one.

How we disclose personal information

We may disclose information to providers that help run the store, including Wix, payment processors, analytics and hosting providers, fraud-prevention services, freight and parcel carriers, warehouses, product suppliers, and professional advisers.

• When needed to process an order, deliver products, provide support, or operate the storefront
• When you direct us or consent to a particular disclosure
• When required by law or needed to protect rights, safety, property, or the integrity of the services
• In connection with a business transfer, restructuring, or similar transaction

User-generated content

If the storefront later allows reviews, testimonials, or other public submissions, information you choose to publish in a public area may be visible to others. Do not submit personal or sensitive information that you do not want made public.

Children’s data

The store is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided personal information to us, contact sales@william-tractor.com so we can review the request.

Security

We use reasonable safeguards, but no online system or transmission method can be guaranteed absolutely secure. Do not send private or sensitive information through an unreliable method or include more information than is needed for the request.

Your rights and choices

Depending on where you live, you may have rights to request access, correction, deletion, portability, or restriction of certain personal information, and to withdraw consent where consent is the legal basis. We may verify identity before completing a request and may retain information where law permits or requires it.

• Use an unsubscribe link to stop promotional email while continuing to receive transactional messages.
• Adjust cookie preferences through your browser or any consent controls made available on the site.
• Email sales@william-tractor.com to submit a privacy request.

Changes, complaints, and contact

We may update this policy to reflect changes in the store, providers, or legal requirements. The updated date on this page identifies the current version. Questions, complaints, or rights requests may be sent to sales@william-tractor.com or mailed to William Tractor, 2737 W Hudson Rd, Little Flock, AR 72756, United States.