Return & Refund Policy

30-day returns and exchanges

Eligible products may be returned or exchanged within 30 calendar days after confirmed delivery. Contact sales@william-tractor.com with your order number and reason, and we will provide the next steps. Returns and exchanges must be approved before shipping.

Simple return responsibility

If the return is caused by our error, a wrong item, or an item that arrived damaged or defective, William Tractor will cover the return freight. For any other approved return or exchange, the customer is responsible for return freight and safe carrier coordination.

Eligibility and exclusions

To qualify, an item must be unused, undamaged, complete, and in the condition delivered with its original packaging or shipping frame, manuals, keys, accessories, and attachments. Custom-configured or special-order products, installed parts, used hydraulic attachments, consumables, hazardous fluids, gift cards, and final-sale products are not returnable except where required by law or where William Tractor confirms an error or covered defect.

Non-returnable items

Custom-configured or special-order products, installed parts, used hydraulic attachments, consumables, hazardous fluids, gift cards, and products clearly marked final sale are not returnable except where required by law or where William Tractor confirms an error or covered defect.

How to request a return

Email sales@william-tractor.com with the order number, product, reason for return, current hour-meter reading when applicable, and clear photos of the item and packaging. If approved, we will provide a return authorization and destination. Do not send equipment to the business address unless the authorization specifically directs you there.

The published business address is 2737 W Hudson Rd, Little Flock, AR 72756. The authorized return destination may differ depending on the product and freight carrier.

Return freight and refunds

Use a carrier suitable for the product’s weight and dimensions, keep the bill of lading or tracking number, and retain the equipment and packaging until the return is resolved. Once an authorized return is received and inspected, approved refunds are submitted to the original payment method within 3 business days.

Damage, defects, and wrong items

Inspect the order at delivery and contact us immediately if the item is damaged, defective, incomplete, or not what was ordered. Freight damage should be documented on the delivery receipt and reported within 48 hours. We will assess whether repair, replacement parts, carrier claim, replacement, or return is the appropriate remedy.

Refunds

After the authorized return is received and inspected, we will notify you whether the refund is approved and identify any documented deduction permitted by this policy. Approved refunds are submitted to the original payment method within 3 business days.

• Your bank or card provider may need additional time to post the credit.
• Refunds are not issued before receipt and inspection unless William Tractor agrees otherwise in writing.
• Contact us if an approved refund has not appeared after 15 business days.

Cancellations, exchanges, and warranty

Request cancellation as soon as possible. An order that has entered fulfillment, carrier booking, configuration, or dispatch may incur nonrecoverable costs. Exchanges follow the same 30-day window and return-freight rule. Warranty claims are handled under the 2-year factory warranty and are separate from discretionary returns.